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Frequently Asked Questions |
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General Information
Describe your hiring process.
- Applications are accepted Monday thru Friday from 1pm-4pm.
- The following documents are required:
 HHA Certificate
Current CPR card
Physical (6 months or less)
Chest x-ray or PPD
Original 4 hour AIDS certificate
AIDS/OSHA updates
Driver’s License
Car Insurance
Social Security Card
Proof of Citizenship/work authorization
2 Personal References
2 Work Related Reference
- Two Face to Face Interviews, Written Test, and Florida Department of Law Enforcement Background Screenings
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What are the different types of licensures in Florida?
In Florida there are three general types of companies providing home care; home health care agencies, Nurse Registries, and Homemaker Companion Services. For further information visit our Web page, Choosing a Home Health Care Provider.
Each of our offices is licensed, through Florida’s Agency for Healthcare Administration, http://www.fdhc.state.fl.us/index.shtml.
Our license number in Ft. Lauderdale is HHA299991246.
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Please explain your privacy policy?
Please visit our Privacy Policy.
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What is the difference between hourly and live-in?
An hourly assignment can be whatever is requested by the client; for example 8:00 am – 5:00 pm, 10:00 am to 2:00 pm or even 8:00 am – 10:00 am. We can configure assignments to meet any need. However, sometimes a client needs someone with them all day and night. This is called a “Live-in” assignment. The aide actually stays in the client’s home and sleeps in the evening. The aide will get up at night to look in on the client or to assist with trips to the bathroom.
In order to provide Live-in care, there must be a place for the aide to sleep and the client cannot get up too many times during the night.
(If the client does not sleep through the night and requires constant supervision, then it is necessary to provide 24 hour shift coverage which is typically done with two 12 hour shifts).
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How do you measure quality of service/care provided?
In two ways, through telephone client satisfaction surveys, and through two written anonymous surveys each year.
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Will I need to sign a contract?
The state of Florida requires that clients sign several forms or contracts. Our contracts do not obligate you to receive care for any period of time, nor do we ever require a deposit.
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Are your caregivers insured?
Our employees are insured for workers compensation, unemployment, liability, and they are bonded for acts of dishonesty.
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What happens if your employee is injured on the job?
All of our employees are licensed and insured which covers the event of any injury in the client’s home.
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What do I do if I am unhappy with the service provided by one of your aides?
Although we are confident that you will be pleased with our services, in the event that you are happy with one of our aides you have the option to request another aide to provide services for you.
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How can I assure that aides arrive on time?
We use an electronic visit duration system for our employees. It promotes on-time reliability and assures accurate tracking of hours worked for automation of our billing and payroll processes. For further information, please visit our Web page On-Time Reliability.
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